You have 5 business days from receipt of the package (verified by the tracking number) to initate the return the item unused and in unopened packing to receive a full refund. Once initiation has begun for a return, the item must be recieved with an approved RMA within 30 days. If the unit is a consumable item (i.e. oil, solder, brass products, flame or fire capable, etc…) and is open or used at all no refund will be provided. Once computers, tablets general electroincs and Scan Tools have been opened or registered they cannot be returned. Returns sent without an RMA number on the box will be rejected at the door. You must call or email for an RMA number. Items returned past 5 business days or opened but in new condition may be charged up to a 20% restocking fee. Payment for return shipping is your responsibility.